Medical records requests
Bronx Treatment Center states that confidentiality and protection of medical records are a priority. Verbal requests are not processed; a written request is required before records are released.
Medical Records
Request medical records and privacy support
Access clear patient, provider, and third-party guidance using Bronx Treatment Center’s current public medical records pathways.
Patient access
Patients can review health information, lab results, medications, and upcoming visits through the Healow patient portal. For other requests, the medical records team can help by email, fax, or mail.
Patient request options
Request records
Use the portal for ongoing access or contact the medical records team for a written request and secure delivery process.
Request an amendment
If information is inaccurate or incomplete, you may request a correction. The team will respond in writing and may take up to 60 days to process the request.
Accounting of disclosures
You may request a list of certain disclosures made over the last six years. The first request within a 12-month period is free.
Confidential communication
You may request bills or other communications be sent to a different location or by a different method to protect your privacy.
Restriction on use or disclosure
You may request limits on how health information is shared for treatment, payment, or operations, subject to applicable rules.
Suggested subject: "Amend Records"
Suggested subject: "Accounting of Disclosures"
Suggested subject: "Request for Confidential Communication"
Suggested subject: "Request a Restriction"
Provider and third-party requests
Healthcare providers and authorized third parties should include the patient’s full name, date of birth, the specific record portions needed, delivery destination, and best follow-up contact information.
Fees and delivery
There is no fee for patients accessing records through the portal. Other request types may involve fees depending on the purpose and delivery method. The team should notify requestors before processing if charges apply.
Medical records contact information
For the fastest response, have the patient name, date of birth, request type, and desired delivery method ready before contacting the team.
Fax
(646) 461-2305
ATTN: Medical Records, 2626 Halperin Avenue, 2nd Floor, Bronx, New York 10461